What’s in a name… good question, however you should have the answers before you name your company.  I thought I would include in this post a few points that I read a while ago from the book The Art of the Start by Guy Kawasaki.  I do not take credit for these, only that I […]

Customer Relationship Management (CRM) has an industry filled with many various software solutions, from entry level contact managers and Sales Force Automation (SFA), to hosted Software-as-a-Service (SaaS), to higher-end CRM systems. With all the solutions on the market you would believe that customer service is getting better - it’s not. It appears […]

I just recently read an interview between Guy Kawasaki, Garage Technology Ventures, and Bill Price co-author of The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. In this interview Guys asks a number questions regarding what it takes for good customer service. The […]